Team.blue was created in June 2019 by the merger of regional leading hosting providers Combell Group, Register Group and TransIP Group and offers digital presence and enablement tools such as domains, hosting, email, VPS and applications to over 2 million SME, SoHo and developer customers across Europe. The group consists of several well-known and respected brands, spanning across thirteen European countries and operating under several brand names for each jurisdiction – with a bloodline that represents total commitment to customers. The group consists of several well-known and respected brands, with more than 30 brands across Europe and over 2,000 employees.

We are looking for a passionate Customer Service Specialist to be integrated into our  Team located in Bergamo.

Role

The successful candidate will work with the Customer Care team and will be in charge to reply to our customer by phone, email and chat. 

• Managing customer requests by phone, email and chat

• Supporting customer requests regarding domains, hosting, email and connectivity

• Customer Care data analysis and reporting

• Net promoter score system

• Use of customer support tools and business intelligence 

Requisition

 • Diploma of Technical Institute or equivalent

• Good aptitude for problem solving and direct contact with the customer

• Basic knowledge of connectivity

• Good expressive and synthesis skills and a good language property

• Basic knowledge of English

• Team working skills

• Commercial attitude