Team.blue was created in June 2019 by the merger of regional leading hosting providers Combell Group, Register Group and TransIP Group and offers digital presence and enablement tools such as domains, hosting, email, VPS and applications to over 2 million SME, SoHo and developer customers across Europe. The group consists of several well-known and respected brands, spanning across thirteen European countries and operating under several brand names for each jurisdiction – with a bloodline that represents total commitment to customers. The group consists of several well-known and respected brands, with more than 30 brands across Europe and over 3,000 employees.

We are looking for a passionate Customer Service Support Ageent to be integrated into our Team located in Bergamo.

Main Responsibilities:

Manage administrative support requests related to payments, renewals, and domain operations (registration, transfer, ownership change). Provide telephone and ticket-based support to resolve customer issues quickly and efficiently. Promote and sell the company's services, identifying upselling and cross-selling opportunities.

Communicate with customers professionally, understanding their needs and offering appropriate solutions. Collaborate with the team to improve processes and optimize the service provided. Maintain a strong focus on service quality. 

Requirements:

• Sales aptitude and customer-oriented mindset.
• Good knowledge of English, both written and spoken.
• Excellent communication and problem-solving skills. 
• Proactivity, teamwork ability and goal orientation. 
• Previous experience in customer service is considered a plus.