Company

team.blue is an ecosystem of 60+ successful brands working together across 22 European countries to provide its 3.5 million SMB customers with everything they need to succeed online by offering best-in-class expertise and services.

team.blue's brands are a mix of traditional hosting businesses that offer services from domain names, email, shared hosting, e-commerce, and server hosting solutions and, as specialist SaaS providers, adjacent products such as compliance, marketing tools, and team collaboration products. This broad product offering makes it a one-stop partner for online businesses and entrepreneurs across Europe.

Role Overview

team.blue Italy is seeking a Sales Manager with strong analytical, strategic planning, and people leadership capabilities to lead and optimize the national commercial organization. This role will drive sales performance across multiple segments (Agencies, SMBs, Enterprise) and lead dedicated support and customer success teams, developing a customer-centric operating model that delivers predictable and sustainable results.

A key mission of this role is to ensure that all sales and support teams consistently follow the correct discipline of selling and service delivery, applying structured processes, proven methodologies, and modern tools to achieve ambitious growth and retention targets.

Key Responsibilities

Strategy & Performance

• Define and execute a data-driven sales strategy aligned with business priorities and market trends.

• Monitor sales results and funnels to identify growth levers and improvement areas.

• Track and report KPIs across sales, support, and customer success to enable data-driven decisions.

• Ensure alignment between sales teams and product launches, fostering cross-sell and upsell opportunities.

Organization & Process

• Structure the sales organization with clear roles (hunters, farmers, hybrids) and balanced account allocation.

• Establish an operational rhythm: pipeline reviews, deal inspections, and quarterly business reviews.

• Drive disciplined pipeline management and accurate forecasting.

• Standardize the sales process using proven methodologies (e.g., MEDDIC or similar).

People Leadership

• Build and develop high-performing teams through ongoing coaching and skill development.

• Recruit, onboard, and retain top sales and support talent.

• Promote a culture of accountability and continuous learning.

Customer Success & Support

• Oversee support and success teams to deliver excellent customer experience and retention.

• Ensure collaboration between sales and support, balancing service quality (CSAT, FCR) with commercial goals (upsell, expansion).

• Monitor customer health metrics and act to prevent churn.

Cross-Functional Collaboration

• Work closely with Marketing to improve lead quality and conversion rates.

• Partner with Product to share customer insights and ensure successful launches.

• Coordinate with Operations to guarantee CRM hygiene and data accuracy.

Innovation & Continuous Improvement

• Champion AI and sales technology tools to improve productivity and forecasting accuracy.

• Foster a data-driven culture through regular performance analysis and process reviews.

• Simplify incentive plans and align them with company goals and desired behaviours.

Key Metrics

• Revenue vs. Target

• Team Quota Attainment

• Net Revenue Retention (NRR)

• Forecast Accuracy

• Win Rate

• Customer Churn Rate

• Support CSAT

Requirements

• Proven experience leading B2B SaaS or digital sales teams, ideally covering both Sales and Customer Success, with demonstrated leadership of complex, multi‑layered team structures.

• Strong analytical mindset and data-driven approach.

• Deep knowledge of sales processes, pipeline management, and forecasting.

• Excellent leadership, communication, and coaching skills.

• Proficiency with CRM and modern sales tools; openness to AI-driven innovation.

Reports to: Commercial Director

Direct Reports: Sales & Team Leaders (Agencies, SMBs, Enterprise, Projects), Customer Success & Support Leads

Right to Work

At any stage, please be prepared to provide proof of eligibility to work in the country you’re applying for. Unfortunately, we are unable to support relocation packages or sponsorship visas.

ESG

“At team.blue, our commitment to caring for the environment and each other is at the heart of everything we do. Our latest impact report showcases our ongoing ESG efforts and ambitious sustainability goals. Interested in learning more about our dedication to making a positive impact? Check it out here.”

"Come as you are"

Everyone is welcome here. Diversity & Inclusion are at our core. Far above any technical competence, we value respect, openness, and trusted collaboration. We do not tolerate intolerance.